Privacy Policy

1. Introduction

LaserCuttingPro.lk is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Personal identification: Name, email address, phone number, delivery address
• Account information: Login credentials when you create an account
• Order details: Design files (DXF), material preferences, quantity, specifications
• Payment information: Processed securely through PayHere; we do not store full card details
• Technical data: IP address, browser type, device information, pages visited

3. How We Use Your Information

We use your information to:

• Process and fulfill your laser cutting orders
• Communicate about order status, quotes, and delivery
• Provide customer support
• Improve our website and services
• Send transactional emails (order confirmations, invoices)
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share data with:

• Payment processors: PayHere for secure payment processing
• Delivery partners: Courier services for order fulfillment
• Service providers: Hosting, analytics (e.g., Vercel Analytics) under strict agreements
• Legal authorities: When required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls. Payment data is handled by PayHere's PCI-DSS compliant systems.

6. Data Retention

We retain order and account information as long as your account is active or as needed for legal, accounting, or dispute resolution purposes. Design files may be retained for order history and re-order convenience.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent where processing is based on consent

Contact us at lasercuttingpro.lk@gmail.com to exercise these rights.

8. Cookies

We use essential cookies for site functionality (e.g., authentication, quote storage). We may use analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top indicates when changes were last made. Continued use of our services after changes constitutes acceptance.

10. Contact Us

For privacy-related questions: LaserCuttingPro.lk, 107, Sri Jana Mw, Attidiya Rd, Govipolawatta, Ratmalana 10390, Sri Lanka. Email: lasercuttingpro.lk@gmail.com